Policies for Refunds and Arrival Times

Effective date: 2023-02-01

TLDR: If you don’t come on time, we may resell your ticket and not refund you, and you may not be allowed into the show. (see below for full late and refund policies)

LATE POLICY: Due to frequent sell outs and demand for door tickets, we are implementing a new ticket policy. All shows will now start on time. Please arrive AT LEAST 15 minutes before show time (listed event time) to check in, get a drink, and find a seat. If the show is sold out and you haven’t been checked in by show time, we will assume you are a no show and will sell your seat to the waiting list with no refund. If you will be late, please notify us via email or Instagram and we will hold your tickets up to 10 minutes after showtime. We will close the doors 10 minutes after showtime. If you arrive after that, we may deny entry without a refund.

REFUND POLICY: If you want a refund for any reason, you must request it BEFORE the show starts. Requests made after the show will not be refunded.